Do you want to be part of an internationally renowned Quebec company that has been in operation for over 60 years?
Do you want to work close to home and avoid the traffic?
Are you looking for a company that offers a great working atmosphere and great colleagues?
In addition, we offer several interesting advantages such as: group insurance, pension plan with employer contribution, bonus for recognizing years of service, social activities, reimbursement of training costs, reimbursement for sports activities and more.

Don't wait any longer, apply with us!

DESCRIPTION

Reporting directly to the Customer Service and Internal Sales Supervisor, the person's main mandate will be to take orders from the company's customers (merchants and consumers) and answer questions related to our product line. She will also have to inform them of current promotions and new products in order to contribute to business development and contribute to customer satisfaction.

MAIN RESPONSIBILITIES:

• Respond to requests for information from customers (merchants and consumers) by telephone and email, regarding the use, maintenance of devices, prices, warranties, delivery dates, the website;
• Respond to emails and phone calls from customers to take their order, answer their questions, process complaints, collect comments and suggestions;
• Initiate phone calls to merchants in order to follow up, transmit information, promote promotions, validate their needs and/or maintain the business relationship;
• Maintain customer information in the Hubspot software;
• Enter relevant information in the CRM following communications with merchants and follow up with sales representatives;
• Provide information to the supervisor to document the technical support knowledge base;
• Build and maintain a good business relationship and trust with merchants to ensure that we always maintain a high level of satisfaction for our customer service;
• Collect comments and suggestions from customers and coordinate with the supervisor the implementation of corrective measures if necessary;
• Actively participate in meetings with the operations department;
• Provide support in the management of customer merchandise returns (as needed);
• Support the external sales team in their duties;
• Provide logistical support during the organization of special events, trade shows and perform post-event follow-ups;
• Accomplish any other task that would be requested and necessary to meet the objectives of customer service.

QUALIFICATIONS REQUIREMENTS:

• Diploma in sales consulting, customer service and/or equivalent relevant experience
• Experience ideally in a B2B context
• Experience with 'MarketPlace' platforms
• Knowledge of the MS Office suite
• Knowledge of AS400 software, Hubspot, (an asset)

REQUIRED SKILLS:

• Client orientation and results
• Curiosity
• Professionalism
• Rigor and meticulousness
• Organized
• Ability to manage priorities effectively
• Strong team spirit
• Resourcefulness

ADVANTAGES:

• Grow and learn in an exciting and evolving field.
• Competitive salary and work/life balance.
• Insurance plan
• Pension plan
• Employee discounts
• Work with dedicated people in a fun and friendly environment.

Trovac is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, color, religion, sexual orientation, gender, nationality, age, disability, or any other status protected by law.

Apply now

Do you want to be part of an internationally renowned Quebec company that has been in operation for over 60 years?
Do you want to work close to home and avoid the traffic?
Are you looking for a company that offers a great working atmosphere and great colleagues?
In addition, we offer several interesting advantages such as: 38.50-hour work week, group insurance, pension plan with employer contribution, bonus for recognizing years of service, social activities, reimbursement of training costs, reimbursement for sports activities and more.

Don't wait any longer, apply with us!

DESCRIPTION

Reporting directly to the Customer Service and Internal Sales Supervisor, the person's main mandate will be to take orders from the company's customers (merchants and consumers) and answer questions related to our product line. She will also have to inform them of current promotions and new products in order to contribute to business development and contribute to customer satisfaction.

MAIN RESPONSIBILITIES:

• Respond to requests for information from customers (merchants and consumers) by telephone and email, regarding the use, maintenance of devices, prices, warranties, delivery dates, the website;
• Respond to emails and phone calls from customers to take their order, answer their questions, process complaints, collect comments and suggestions;
• Initiate phone calls to merchants in order to follow up, transmit information, promote promotions, validate their needs and/or maintain the business relationship;
• Maintain customer information in the Hubspot software;
• Enter relevant information in the CRM following communications with merchants and follow up with sales representatives;
• Provide information to the supervisor to document the technical support knowledge base;
• Build and maintain a good business relationship and trust with merchants to ensure that we always maintain a high level of satisfaction for our customer service;
• Collect comments and suggestions from customers and coordinate with the supervisor the implementation of corrective measures if necessary;
• Actively participate in meetings with the operations department;
• Provide support in the management of customer merchandise returns (as needed);
• Support the external sales team in their duties;
• Provide logistical support during the organization of special events, trade shows and perform post-event follow-ups;
• Accomplish any other task that would be requested and necessary to meet the objectives of customer service.

QUALIFICATIONS REQUIREMENTS:

• DEP in sales consulting, customer service and/or equivalent relevant experience
• French and English bilingualism (oral and written) to serve customers across Canada
• Experience ideally in a B2B context
• Experience with 'MarketPlace' platforms
• Knowledge of the MS Office suite
• Knowledge of AS400 software, Hubspot, (an asset)

REQUIRED SKILLS:

• Client orientation and results
• Curiosity
• Professionalism
• Rigor and meticulousness
• Organized
• Ability to manage priorities effectively
• Strong team spirit
• Resourcefulness

ADVANTAGES:

• Grow and learn in an exciting and evolving field.
• Competitive salary and work/life balance.
• Insurance plan
• Pension plan
• Employee discounts
• Finish early on Fridays!
• Work with dedicated people in a fun and friendly environment.

Trovac is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, color, religion, sexual orientation, gender, nationality, age, disability, or any other status protected by law.

Apply now

Would you like to join an internationally renowned Quebec company with over 60 years of history? Are you looking for a friendly work environment that values collaboration and innovation? Would you like to benefit from competitive advantages such as hybrid work, group insurance and a rewarding pension plan?

ABOUT TROVAC

Trovac is a world leader in the central vacuum industry, designing, manufacturing, marketing and distributing a wide selection of high-end products. With over 60 years' experience, we've built our reputation on innovative products at competitive prices and exceptional customer service.

YOUR ROLE AND RESPONSIBILITIES

The road sales representative is responsible for travelling to different regions to meet customers, present products and close sales, while building long-term partnership relationships.

Main responsibilities:

• Contact and meet with customers to provide information, promote business opportunities, and identify their needs;
• Recommend and promote Trovac products and services, demonstrating their features and benefits to overcome objections and close sales;
• Respond to customer emails and calls and ensure constant follow-up and document all communication in the CRM;
• Follow up on website and supplier recommendations, and prepare quotations for inquiries;
• Assist administration and operations departments with retailer issues, and help organize trade shows and promotional activities;
• Actively participate in team meetings, workshops and training sessions.

YOUR PROFILE

• Minimum of 3 years experience in an on-the-road sales role;
• Excellent verbal and written communication skills, bilingualism is an asset;
• Valid driver's license and comfortable with frequent travel;
• Results-oriented, with proven ability to identify business opportunities;
• Excellent customer service skills, dynamic, energetic and able to work effectively in a team environment;
• Excellent stress management, multitasking and organizational skills, able to adapt to variable schedules.

OUR BENEFITS

We offer a full range of benefits to support the well-being and professional growth of our employees, including:

• Cellphone and company vehicle;
• Extensive group insurance;
• Pension plan with significant employer contribution;
• Annual bonus based on recognition of years of service;
• Three weeks' vacation upon hiring, plus extended vacation leave;
• Nine statutory holidays per year;
• Employer contribution to RRSPs;
• Access to telemedicine;
• Employee assistance program;
• 200 annual sports and wellness allowance.

Diversity and Inclusion

Trovac values diversity and is committed to equal opportunities. We encourage applications from all qualified candidates, regardless of origin, age, gender or other personal characteristics.

Only successful candidates will be contacted.

Les Industries Trovac ltée applies an employment equity program. Only those selected will be contacted.

Apply now